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Technical support |
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If you use CPanel control panel then documentation read here.
Control Panel Answers
What kind of control panel are you using?
We are using the Plesk Server Administrator (PSA 5.0) control panel.
Accessing the Control Panel
https://plesk.avahost.net:8443/ or
https://plesk2.avahost.net:8443/ see in our welcome email.
How do I access the control panel for my account?
Go to your control panl url and enter your control panel username and password.
Since control panel access is SSL encrypted, you'll need to make sure that you use https:// instead of http:// at the beginning of your control panel url.
What can I configure using my control panel?
change your password for control panel, FTP access or email access
create/modify/delete POP3 email accounts
create/modify/delete email redirects
create/modify/delete mailgroups (redirects to multiple addresses)
create/modify/delete autoresponders and vacation replies
configure a catch-all address (global maildrop)
setup web users
setup domain users
password protect directories
create custom error pages
setup and maintain a MySQL database
check disk storage/traffic quotas and usage, plus other domain info
How do change the password for my control panel username?
Log in to your control panel.
Click on EDIT.
Enter the new password and confirm the new password.
Click on UPDATE.
If you forgot or lost your control panel password, we can reset it for you.
What is a domain user and how do I enable it for a domain?
A domain user has control panel access for just one domain. Unlike the client username which has control panel access for all of a customer's domains. Domain users are useful when you want to let someone else administer one of your domains.
How do I create a domain user:
Log in to your control panel.
Click on DOMAIN USERS.
Check the box next to "Allow domain user access".
Enter the new password and confirm the new password.
Click on UPDATE.
What can be configured by a domain user?
change your password for FTP access or email access
create/modify/delete POP3 email accounts
create/modify/delete email redirects
create/modify/delete mailgroups (redirects to multiple addresses)
create/modify/delete autoresponders and vacation replies
configure a catch-all address (global maildrop)
setup web users
password protect directories
setup and maintain a MySQL database
check disk storage/traffic quotas and usage, plus other domain info
How do change the password for a domain user?
Log in to your control panel.
Click on DOMAIN USERS.
Enter the new password and confirm the new password.
Click on UPDATE.
What are the requirements for user passwords and what can I do to make them difficult to crack?
Passwords should be 8-14 characters in length. The most secure type of password includes a combination of upper and lower case letters, along with numbers and symbols. For instance, %5Db$3*( would be a very difficult password to crack, even with a brute force attack from a very determined hacker.
Try to avoid using common words in English or other languages, as well as obvious things like your name, relatives names and other words that might be easily guessed/cracked by an unauthorized user. Here are examples of bad passwords:
any person's name including yourself, partner, children, relatives, friends, etc.
your birthday
your Social Security Number, telephone number, address, etc.
words or combinations of words from a dictionary, English or any other language
numeric sequences, ie. "1234"
words spelled backwards
Finally, never under any circumstance make the password the same as your username or use a password like admin, test, guest, etc.
I lost or forgot my control panel password, can you send it to me again?
For security purposes, passwords are encrypted on our servers, so we do not know what your original password is, but we can generate a new one and reset it for you. If you want us to reset your password, please submit an email to support@avahost.net .
Also, as a security measure, we will only send the new password to the primary or backup email address associated with your account. If you need to change either of those email addresses, please fill out our customer update form.
Once the password is reset of the site admin, you'll be able to log in and change the password for your control panel user, FTP user, email accounts, web users or domain users.
When I try to access my control panel, my browser responds that it cannot find the page. I can access the domain and FTP normally, but not the control panel. What might be causing this?
If you are behind a firewall, it may be preventing you from accessing the control panel which is located on the server's port 8443. The control panel is assigned to port 8443 for security purposes since many of the control panel functions must be executed as "root". If you wish to use your control from behind the firewall, you'll need to enable access to port 8443.
Make sure your browser is enabled for SSL connections and that you are trying to access the control panel via https://, instead of http://.
More info:
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