|
|
|
|
|
|
|
|
|
 |
Technical support |
|
If you use CPanel control panel then documentation read here.
Accessing the Control Panel
https://plesk.avahost.net:8443/ or
https://plesk2.avahost.net:8443/ see in our welcome email.
Answers to Email Questions
What is POP3 email and how do I create a POP3 email account?
POP3 (Post Office Protocol 3) email stores your email on the server to be downloaded locally by your email program. If you don't want to use POP3 email, you can setup an email redirect to forward your email to an outside email address.
Here's how you can create a POP3 account for your domain:
Log in to your control panel
Click to your domain name (text link)
Click on MAIL
Enter the mailname that you want to create (ie. "joe", not the full address)
Click on ADD
Check the "Mailbox" box
Enter the new password and confirm the new password
Click on UPDATE
How do I change the password for a POP3 email account?
Log in to your control panel
Click to your domain name (text link)
Click on MAIL
Select the mailname that you want to modify
Next to the "Mailbox" box, enter the new password and confirm the new password
Click on UPDATE
If you forgot or lost your control panel password, we can reset it for you. Please fill in support form by clicking here
How do I change a email redirect to a POP3 email account?
Log in to your control panel
Click to your domain name (text link)
Click on MAIL
Select the mailname that you want to modify
Uncheck the "Redirect" box and remove the email address
Check the "Mailbox" box
Enter the new password and confirm the new password
Click on UPDATE
Now, email will start collecting on the server and can be downloaded to be read locally by your email program or read directly on the server using the IMP Webmail program.
How do I configure my email application for POP3 email?
For your incoming server use:
POP Server name: mail.yourdomain.com
How to configure Outlook Express
At first you must create email accounts.
Then in outlook express:
1) Click on Tools, then Accounts...
2) Under 'Mail' Tab - enter Account (for example - Admin) & then
click Properties
3) Then Click on the SERVERS TAB
4) Then My incoming mail server is a POP 3 server.
Incoming mail (POP3): mail.yourdomain.com
Outgoing mail (SMTP): mail.yourdomain.com
Incoming Mail Server:
Account name: admin (for example)
Password: password
Below:
Log on using Secure Password Authentication? :: NO
My server requires authentication?::YES
( click on the SETTING BUTTON and then select:
Log on using
Account name ________ same.
Password ________ same.
Log on using Secure Password Authentication?? ::NO
Do not forget to carry out this requirement:
POP/SMTP Server
Before you can send any mail by SMTP you must get new mail by POP
(or check new mail on server). It for security purposes.
Only you can ability to send emails by SMTP.
Do you offer webmail so I access my email via a web browser?
You can use the following url to access your local email via the IMP webmail interface:
http://webmail.yourdomain.com (replace "yourdomain.com" with your actual domain name).
IMP Webmail is really useful if you need to access your email while traveling or if you do not have access to your home/work computer, but it should not be considered a replacement for a standard email program that downloads email to your computer. The storage space that you have on the server for email is limited so you want to make sure that you periodically download or delete your email from the server.
PLEASE NOTE: IMP Webmail can only be used to read email that is stored on the server through a POP3 account, not email that is redirected to another address. IMP Webmail is not as as fully featured as a standard email program that downloads email locally to an email program such as Outlook or Eudora. We do not offer any specific support for this program and it is offered free of charge, but you use it a your own risk. Please refer to the help screens that are integrated into IMP for more information on how to use the program.
B
The IMP Webmail program uses IMAP4 which accesses your email directly in your mailbox (it is not copied or downloaded anywhere) instead of downloading it as POP3 email. This means that there are some limitations and since it cannot write new files, so you are not able to have a "sent" folder, since the accumulated sent messages would cause storage quota problems. If you have problems using IMP or do not like how it works, you might want to consider using a standard email program that downloads your POP3 email or reads it as IMAP4 on the server.
PLEASE NOTE: IMP Webmail is not available with subdomains, ie name.yourdomain.com.
How do I create a email redirect?
Log in to your control panel
Click to your domain name (text link)
Click on MAIL
Enter the mailname that you want to create (ie. "joe", not the full address)
Click on ADD
Check the "Redirect" box
Enter the email address that you want to redirect to. This can be an one of your POP3 email accounts or an outside email address
Click on UPDATE
How do I change the destination email address for an email redirect?
Log in to your control panel
Click to your domain name (text link)
Click on MAIL
Select the mailname that you want to modify
Next to the "Redirect" box, change the email address to the new address that you want to use
Click on UPDATE
How do I change a POP3 email account to an email redirect?
Log in to your control panel
Click to your domain name (text link)
Click on MAIL
Select the mailname that you want to modify
Uncheck the "Mailbox" box
Check the "Redirect" box
Enter the email address that you want to redirect to. This can be an one of your POP3 email accounts or an outside email address
Click on UPDATE
Now, email will start forwarding to the email address that you specified.
How do I create a mailgroup, an email address that redirects to multiple email addresses?
Log in to your control panel
Click to your domain name (text link)
Click on MAIL
Enter the mailname that you want to create (ie. "joe", not the full address)
Click on ADD
Check the "Mailgroup" box
Click on ADD
In the new window that opens up, either enter external recipient email or one of email accounts associated with your domain
Click on ADD
Repeat this for each destination address
Click on UPDATE
How can I send all unresolved email to one "catch-all" email address?
Log in to your control panel
Click to your domain name (text link)
Click on PREFERENCES
Under "Mail to nonexistent user:", check the radio button for "Catch to address:", then enter the address where all unresolved email should go. You can enter either one of your domain's POP3 or email redirects or an outside email address.
Click on UPDATE
This will create a catch-all email account (global maildrop) for all undefined/unresolved email addresses. Any other email accounts that you create for this domain will override this catch-all email address.
How can I force all unresolved email to bounce back with a specific message?
Log in to your control panel
Click to your domain name (text link)
Click on PREFERENCES
Under "Mail to nonexistent user:", check the radio button for "Bounce with phrase:", then enter the text that you want your unresolved email to display when they bounce
Click on UPDATE
How do I setup an autoresponder or vacation reply?
Log in to your control panel
Click to your domain name (text link)
Click on MAIL
Select the mailname that you want to modify
Check the "Mail autoresponders" box
Click on ADD
Enter a name for the autoresponder
Configure the properties for the autoresponder
Click on UPDATE to take you back to the email configuration page
Click on UPDATE
PLEASE NOTE: Autoresponders normally sent out a reply each time an email is sent to them. If you would like to configure the autoresponder to behave like a vacation reply, you'll need to set the "Reply to unique e-mail address" to one or more days. This is important, because of you have a vacation reply send out a response for every email, you will probably be removed from any mailing lists that this address is subscribed to.
How do I change the mail name (email alias) for an email account?
Log in to your control panel
Click to your domain name (text link)
Click on MAIL
Next to the "Mail name" box, enter the new main name (email alias) that you want to use
Click on UPDATE
What is IMAP and can I use it to read my email from an external email program?
IMAP (Internet Message Access Protocol) allows you to read your email directly from the server, unlike POP3 which has to first download your email before it can be read.
IMAP4 is enabled on our servers and you can use it to read your email using your email program. You'll need to change your email program's settings from POP3 to IMAP4.
More info:
|
|
|
|
|
|
|
|
|
|
|
